eData Voice's Vehicle Sales module revolutionizes the management of NV and UV sales, by integrating CRM and DMS within a single, fluid and intuitive interface.
Designed to meet the practical needs of salespeople, managers and sales teams, it enables complete, optimized management of the customer journey, from lead to billing, integrating all strategic stages:
- Detection & transformation: lead management, opportunity qualification
- Experience & negotiation: discovery, trial, offer, order
- Delivery & follow-up: delivery planning, invoicing, accounting
- Loyalty: automated reminders, renewal management
A user path designed for each player in the process
For sellers :
- Automatic reception of multi-source leads with time counter for rapid processing
- Transformation of leads into opportunities, detailed follow-up with milestones to qualify (trial, offer, order)
- Intuitive vehicle test management (scheduling, tracking returns, customer feedback)
- Creation of sales proposals and purchase orders in line with manufacturers' requirements
- Automatic integration of key elements (vehicles in stock, accessories, services, financing)
- Smooth transfer of orders to sales for validation, delivery and invoicing.
For managers :
- Real-time view of sales activity, with performance tracking by salesperson and by site
- Intelligent lead assignment and reassignment for optimized lead management
- Track tests, offers and orders, with dynamic dashboards
- Performance analysis: lead volumes, processing times, conversion rates
For the entire sales organization :
The module is designed for all distribution players:
- Hostesses: lead qualification, showroom traffic management
- Telemarketers: manage incoming calls and qualify requests
- NV / UV sales: prospect follow-up and customer relationship management
- Sales managers: supervision and performance management
- Delivery & Sales Assistants: tracking orders and delivery schedules
- NV/UV checkouts: accounting integration and management of NV and UV payments
Unified CRM & DMS to manage NV and UV business
A centralized, connected Group CRM
- Compatible with manufacturers' CRM systems, for efficient synchronization of leads and opportunities
- A consolidated view of sales: VN, VO, corporate sales, online sales
- A single, multi-brand, multi-activity dashboard to manage the entire business
A streamlined experience for the entire distribution chain
- Direct integration with key dealership tools (DMS, manufacturer CRM)
- Eliminate satellite solutions, for greater productivity and a smoother workflow
- Digitization of customer files, with centralized tracking of sales documents
An economic & strategic asset
- Reduce costs by consolidating several tools into one
- Automate repetitive tasks for greater efficiency
- 360° vision of your business, with simplified, transparent management
A module connected to the eData Voice ecosystem
Native interoperability with eData Voice SCR
- Immediate access to customer history (VN/VO purchases, APV interventions, etc.)
- Intelligent deduplication to avoid customer tracking errors
- Alignment of information with CRM tools, DMS and business applications
API connection with your existing tools
- Real-time data synchronization with manufacturers' CRM and DMS platforms
- Integration with lead management and trial planning tools
- Mobile management, enabling sales staff to access data and interact in real time on tablets and smartphones.
Why choose the eData Voice sales module?
A single interface to manage sales activity
CRM, lead management, sales process, sales and billing
Optimized user experience
Eliminate re-typing, intuitive workflow management
Total interoperability
Seamless connection with manufacturers' DMS and CRM
Consolidated dashboard
Complete overview of NV and UV performance
Adaptability and scalability
A solution to support the digital transformation of dealerships