In a digital environment where interoperability is essential, eData Voice has been designed to be open, flexible and connected. Thanks to a comprehensive API library, we enable distribution groups to intelligently share data with their service providers, while maintaining control and consistency of information.
Our aim: to facilitate access to the right data, at the right time, for the right tools, without interfering with the communication choices of distribution groups.
An API to support your marketing and customer relations strategy
eData Voice is a data hub that doesn't directly manage communications, but structures, enriches and makes available the data needed for marketing campaigns and customer relations.
Provision of marketing targets
- Via its APIs, eData Voice gives distribution group service providers (communication agencies, CRM solutions, SMS, print, email, digital platforms, etc.) access to qualified, targeted contacts for each campaign.
- The data transmitted is precisely segmented to ensure that the messages and media used are relevant and adapted to customer expectations.
Customer feedback and tracking
- Once the campaign has been launched, service providers can send eData Voice data on contacts who have responded positively to solicitations (clicks, appointments booked, incoming calls, etc.).
- These interactions are integrated into the customer relations workstation (or sales workstation) in order to precisely track the customer journey and optimize future sales and marketing follow-ups.
Future-proof connectivity
The eData Voice API integrates easily with all the technological ecosystems of distribution groups, and is constantly evolving to adapt to new market needs.
With eData Voice, you no longer have to deal with the constraints of compartmentalized tools: your data circulates intelligently between your service providers and your internal teams for optimal exploitation.
eData Voice: let your data work for you, without limits.
Why choose the eData Voice API?
Total interoperability
with leading service providers and marketing tools
Real-time updates
targets and campaign returns
No dependence on a single service provider
groups retain their freedom of choice
Optimizing marketing performance
using campaign feedback to fine-tune future actions
Process automation
to save time and increase reliability