Questions / Answers

eData Voice is a 100% SaaS, modular and scalable platform designed to centralize, structure and exploit all your customer data. It brings together key functionalities such as the Single Customer Repository (SCR), Data Quality tools, API connectivity, native RGPD consent management, artificial intelligence modules and a Manufacturer & Business Gateway for secure exchanges.

Unlike traditional DMS and CRM, which often operate in silos, eData Voice unifies all your multi-source data within a single environment. It goes far beyond simple customer relationship management, with analysis, automation and connectivity tools that provide a complete view of your business.

eData Voice stands out for its ability to interface with all market tools, thanks to a canonical data model guaranteeing the consistency and quality of information. It also benefits from extensive expertise in the automotive, motorcycle, camper van and agricultural distribution sectors. Finally, it adapts easily to the complex organizations of multi-activity groups.

Yes, the platform has been designed to integrate easily into your ecosystem, thanks to a library of open APIs. It works with the majority of DMS, CRM, UV tools, marketing solutions and other business software you already use.

The Manufacturer & Business Gateway is a single point of entry that secures and standardizes all data exchanges between your internal applications, manufacturer environments and business solutions. It eliminates the need to manage a number of disparate interfaces, and ensures smooth, centralized management in line with manufacturers' standards.

Thanks to its API library, eData Voice enables you to connect your third-party tools in real time. You can automatically synchronize your data, retrieve information from your marketing campaigns and track the entire customer journey from a single access point.

eData Voice integrates natively with :

• Market DMS (Dealer Business, I'Car, DataCar, DCSnet...)
• Internal and manufacturer CRM
• UV tools (Planet VO², WAFY, OPENFLEX...)
• External files or systems via a customizable import and mapping module

The SCR is a unified database that centralizes all customer information from your various tools: DMS, CRM, SIV, financing, warranty and rental solutions, and external files. It gives you a complete, reliable and usable overview of your customer portfolio.

Because it solves a real day-to-day problem: fragmented data. By unifying information, it enables you to better understand your customers, run more effective marketing campaigns and base your strategic decisions on solid foundations. You gain in clarity, performance and responsiveness.

In particular, the SCR consolidates :

• DMS data: NV/UV sales, after-sales, parts, rentals
• History of leads and contacts from internal and manufacturer CRM
• Financial and contractual information
• Files and data imported from external sources
• Flows from specific business tools (planning, purchasing, marketing, etc.)

A canonical data model (or CDM) is a standardized structure that standardizes all data, whatever its origin. This guarantees perfect consistency of information, facilitates exchanges between your tools and enables you to integrate new sources without reinventing the wheel.

By providing you with a consolidated, up-to-date view of your customer portfolio, RCU eliminates the biases associated with obsolete or incomplete data. You can more easily identify business opportunities, optimize your investments and base your decisions on facts, not hunches.

With qualified, enriched and de-duplicated data, your marketing teams can finely segment their targets, create far more relevant campaigns and save precious preparation time. The result: a better ROI and communications that are better perceived by your customers.

Yes. GDPR consent management is natively integrated. You can easily collect, track and update your customers' preferences in compliance with current legislation.

eData Voice applies best practices in cybersecurity:

• Encryption of data in transit and at rest
• Strong authentication (OAuth2, API Keys)
• Protection systems against attacks (DDoS, injections, brute force, etc.)
• Accommodation to international standards

Integrated artificial intelligence modules can automatically identify sales opportunities, suggest marketing actions or prioritize the hottest leads. It is also possible to interact vocally with the platform to access key indicators in a matter of seconds.

Deployment is gradual and controlled. Thanks to its ready-to-use connectors and SaaS architecture, eData Voice can be rapidly integrated into your existing system. Our teams accompany you step by step to ensure a smooth and secure implementation.

Integration of SCR depends on your current environment and workflows. In general, implementation is rapid, because the technological building blocks are already in place and our methodology is tried and tested. Our teams adapt the pace to the level of maturity of your data and the structure of your group.

You benefit from responsive technical support, a dedicated project team and automatic updates. Our priority is to help you make the most of eData Voice every step of the way.