Multi-source Single Customer Repository (SCR)
Transform your data into a new source of strategic wealth
In an environment where data is often dispersed between different tools and systems, eData Voice's Unique Customer Repository (UCR) revolutionizes the management of your customer data. It centralizes, structures and enriches all information from your business systems to provide a unified, usable vision of your customer portfolio.
The SCR is not just a database: it's the backbone of your operational and decision-making strategy, unifying data and processes to transform your challenges into opportunities.
A connected, interoperable ecosystem
eData Voice's SCR integrates seamlessly with all your existing tools thanks to dedicated connectors. We have developed advanced integrations with :
- Market-leading DMS (Dealer Business, I'Car, DataCar, DCSnet, etc.)
- Specialized used-vehicle management tools (PlanetVO2, Bee2Link, etc.)
- Builder CRMs for synchronizing leads and customer interactions
- Workshop scheduling solutions and other critical business tools
- External files, which you can integrate on demand via an intelligent mapping system
This interoperability guarantees the smooth, consistent flow of data, eliminating silos and ensuring optimum use of your information.
PROFILE & AUTHORIZATION MANAGEMENT
Profile and authorization management allows you to precisely define who has access to what in eData Voice. Each user has a specific role, with authorizations for sensitive modules, data or functions. This approach guarantees traceability of actions, respect for responsibilities, and information security.
GDPR
The RCU integrates a true RGPD engine, with the collection, archiving and tracking of customer consents. Each choice is associated with an electronic signature, stored securely and exploitable in the event of an audit. You manage the channels, purposes and history of opt-ins for each contact.
ARTIFICIAL INTELLIGENCE
eData Voice integrates the first artificial intelligence bricks to enhance productivity. These include voice commands, which enable users to interact with the platform in a more natural, faster and more intuitive way. The aim is to facilitate seamless access to data from any workstation - in the office, on the move or in the contact center.
JOB REFERENTIALS
Thanks to connected business repositories - Argus, Autobiz, Autovista - your teams have reliable indicators for quotation, price positioning and used vehicle strategy. All this data enriches the RCU, making decisions more fluid.
DATA QUALITY BENCHMARKS
The RCU includes a Data Quality engine to ensure the reliability of addresses, vehicles, contacts... thanks to connections with La Poste (RNVP) and SIV (registration validation). An intelligent deduplication system detects duplicates, merges them and maintains a clean database.
API LIBRARY
Our API library enables you to open up to the market in a controlled way. You can expose your customer data to service providers, partners or internal tools, in read-only and secure format.
BUSINESS GATEWAY
The business gateway brings together connectors with your field tools: leasers, guarantors, financiers, engravers... All this information is integrated into the RCU in a standardized way, to avoid double entries, ensure customer follow-up and structure your business flows.
GATEWAY DMS
Thanks to the DMS gateway, the RCU communicates with the main solutions on the market: Dealer Business, I'Car, DataCar, DCSnet, Planet VO, Bee2Link, G8... You can retrieve all the information you need from a single, centralized customer database that's always up to date.
GATEWAY MANUFACTURERS
The manufacturers' gateway automatically synchronizes manufacturers' interfaces, linking your flows to the source with traceability, speed and reliability. This avoids errors and facilitates communication with brands.
The canonical data model:
standardization at the heart of the system
To manage multiple data streams, eData Voice uses a canonical data model (CDM), a standardized, simplified format that serves as a common basis for all integrated data.
Advantages of the canonical data model :
Standardization
Simplification
Interoperability
Coherence
Scalability
Thanks to this approach, all your data, whether from internal systems or external files, is immediately operational and aligned with your business needs.
Concrete benefits for all your teams
The Single Customer Repository is not just a technical tool: it's a real strategic lever that transforms the way your teams work and make decisions.
For marketing teams
- Create targeted, ultra-relevant campaigns thanks to an enriched customer vision
- Reduce the time and costs associated with data collection and cleaning
- Maximize the return on your marketing investment
For strategic departments
- Benefit from a global, consolidated vision for informed decision-making
- Align your strategic priorities with concrete, reliable insights
- Identify the hidden growth levers in your data
For your day-to-day operations
- Centralize all data in one place to simplify processes
- Ensure total consistency of information in all your business tools
- Deliver an optimal customer experience thanks to accurate, accessible data
How does the eData Voice RCU work?
Automatic integration of data from DMS, CRM, rental companies, financial tools, warranty providers and other business solutions
Structuring data into a consistent, standardized canonical model
Add and map external files to complete and refine information
Use real-time data for marketing campaigns, strategic decisions and operational processes
eData Voice: unleash the full potential of your data!
With the Unique Customer Repository, eData Voice doesn't just collect your data: it transforms it into a strategic asset. Give your data a voice and ensure your group's long-term competitiveness in a rapidly changing market.
Why choose eData Voice's RCU?
Advanced interoperability
Dedicated connectors with the main business tools.
Data standardization
A canonical model to guarantee quality and consistency.
Flexibility and scalability
Easily add new sources or adapt your needs.
Enhanced customer vision
A 360° view to transform your data into levers for action.
Recognized expertise
A solution developed by experts with over 30 years' experience in multi-activity distribution.