They talk about it better than we do

Renault Commerce Maroc has made the strategic choice to approve the eData Voice CRM solution in order to support our network's ambition to place customer relations at the heart of sales performance.

This collaboration has enabled us to deploy a unified, 100% SaaS tool that gives our dealers a clear, centralized and usable view of their customer portfolio.

Each job profile, from CRC agent to supervisor, from sales consultant to sales manager, now has its own user path and key indicators for effective business management.

Today, more than 90% of the network is already operational, and the next steps will further boost performance, notably with the development of the used vehicle module, the digitization of the customer file and the introduction of conversational marketing campaigns.

With Skilliance Group, we share the same vision: simplify tools to release value in the field and create lasting, profitable customer relationships for our entire network.

"We needed toharmonize our tools and secure our organization with a reliable DMS and manufacturer-certified interfaces."

Dealer Business has been rolled out across all of our 24 BMW and BMW Motorrad dealerships in a year and a half, gradually integrating each new acquisition without disrupting business. The Skilliance teams supported us methodically at every stage.

Today, we work with a stable tool across the entire group."

One of the major advantages of eData Voice is its ability to efficiently centralize data from the VN (Customer First) sales tools or VO (Planet VO2) tools that we use in the Opel network. Leads are automatically integrated, enriched, and ready to use without re-entry, allowing us to respond more quickly and accurately track each opportunity.

Another key point for us was the integration of financing data, which is now centralized in the customer file. This simplifies the sales process, improves our teams' responsiveness, and enhances the quality of follow-up.

Everlog is a partner with whom we have been working for many years, in a relationship based on trust.

On our BMW Motorrad websites, the interfaces were implemented gradually, which allowed us to move forward calmly and integrate the changes step by step.

We now have a reliable, operational tool that meets all our needs. We appreciate the quality of communication with the sales and technical teams, as well as their involvement throughout the projects.

"We have been using Dealer Business for many years, in conjunction with our Sage accounting software. This combination has enabled us to structure our business effectively, particularly in terms of sales, after-sales, and management.

Today, we have chosen to migrate to eData Voice to further integrate data and simplify usage. The platform gives us a more unified view of our business, while retaining the strengths of our current organization. For a player like us, in the agricultural and motorized gardening sector, this transition represents a real opportunity to gain fluidity and prepare for the future.