In a world where every lead counts, maximizing sales opportunity management is essential. eData Voice's CRC module is a solution dedicated to Customer Relations Centers, enabling them to centralize, track and manage all leads from different channels: telephone, email, chat, website and showroom.
Designed for automotive, motorcycle, motorhome and agricultural distribution groups, eData Voice CRC draws on 15 years of expertise and includes all eSeller lead functionalities, enhanced to offer a smoother, faster and more efficient experience.
Optimized lead management, with no loss of information
Centralization of all your multi-source leads
- Automatic integration of manufacturer leads, website, infomediaries and marketing campaigns
- Simplified entry of incoming telephone and showroom leads via an intuitive interface
- Enriching leads with customer data from eData Voice SCR
Efficient customer relationship management
- Real-time global view of the sales pipeline (New Vehicles, Used Vehicles, After-Sales)
- Monitoring processing times and conversion rates
- Dynamic dashboards for sales managers, site managers and plate managers
A tool designed for all distribution players
- In-house CRC unit: complete management of inbound and outbound leads
- External call centers: real-time connection for extended call handling
- Sales & APV advisors: receive leads on PC, tablet or smartphone, with follow-up management and automated reminders
- Managers: lead distribution, performance monitoring and conversion optimization
Measurable performance for maximum efficiency
100% detection and follow-up of New Vehicles, Used Vehicles, After-Sales leads
Optimize outbound campaigns
with pre-configured scripts and workflows
Integration with
call-center solutions such as Kiamo, Hermès.net, etc.
Intelligent management of
reminders to maximize conversion rates
Did you know?
- 42% of leads come from the telephone, but a third are not processed in time.
- A stock of 300 new vehicles generates between 220 and 350 leads per month, depending on the brand's attractiveness.
- A workshop with 20 entries per day generates around 950 leads per month.
eData Voice CRC turns opportunities into sales!
Seamless integration with eData Voice & your ecosystem
Native interoperability with eData Voice SCR :
- Immediate access to customer history (New Vehicles/Used Vehicles purchases, after-sales interventions, etc.).
- Intelligent lead deduplication to avoid unnecessary duplication and loss.
- Align information with CRM tools, DMS and business applications.
API connection with your existing tools:
- Synchronization with manufacturers' DMS and CRM.
- Follow-up of appointments and integration with workshop schedules.
- Mobile access for lead processing on tablet and smartphone.
Why choose eData Voice CRC?
Lead processing without loss or delay
Real-time tracking & advanced reporting
Optimizing sales performance
Complete interoperability with your ecosystem
100% SaaS & accessible on all your devices