Aftersales is a strategic pillar for distribution groups. Its smooth running relies on fluid processes, high-performance tools and seamless integration with manufacturers.
With eData Voice after-sales, we begin a controlled transition to a 100% SaaS solution, without compromising the current efficiency of your organization.
- A hybrid model: guaranteed continuity with Dealer Business while gradually integrating eData Voice
- A seamless evolution: gradual adoption of new uses and elimination of duplicated tools
- Immediate gains in fluidity and simplicity: more connected, more intuitive and more profitable management
Anticipate the future while capitalizing on Dealer Business' proven experience.
A hybrid model for a risk-free transition
Moving from a legacy DMS to a 100% SaaS solution represents a profound transformation. We have designed a gradual, secure approach that enables distribution groups to get the best of both worlds:
- Continuity with Dealer Business: a reliable, robust solution interfaced with a large number of manufacturers
- Opening up to eData Voice: a more agile, higher-performance SaaS platform, better integrated with the Group's entire digital system
- Real-time interoperability: seamless connection via API between Dealer Business and eData Voice's Single Customer Repository (SCR)
You retain your familiar environment while gradually integrating SaaS innovations, with no disruption to your business and no loss of efficiency.
Comprehensive, structured After-sales management
The workshop must be organized, efficient and data-driven. With Dealer Business, you continue to benefit from all the essential functionalities, while anticipating the transition to the eData Voice after-sales SaaS environment.
For workshop managers & service advisors
- Integrated workshop planning for optimum appointment management
- Fluid PO management: creation, breakdown, time recording and invoicing
- Management of multi-payer interventions and third-party work
- Automated guarantee reimbursements and internal transfers
For APV departments and managers
- Real-time performance management: productivity, efficiency, profitability
- Analysis of workshop workload and optimization of repair times
- Margin, sales and work-in-progress monitoring
- Integration of quality indicators required by manufacturers.
Total interoperability with the eData Voice ecosystem
Real-time connection to SCR and other eData Voice modules
- Centralized customer & vehicle data for seamless tracking
- Seamless synchronization with the Marketing module for relevant post-sales reminders
- Automatic updating of service history, accessible to all departments
Guaranteed scalability with no technical constraints
- Dealer Business in Cloud mode, without the need for heavy infrastructure
- Gradual transition to SaaS, without sudden changes for teams
- Access to future eData Voice innovations, as soon as they become available
A workshop that's always up and running, while remaining at the cutting edge of innovation.
Why choose Dealer Business?
A gradual transition
to a 100% SaaS solution
A hybrid solution
to maximize continuity and performance
Real-time interoperability
between Dealer Business and eData Voice
Modernization
risk-free, controlled at your own pace
Immediate benefits
in fluidity, control and management of customer relations